YOUR SALE/ SHIPMENT
For online purchases, packages are generally dispatched within 2-4 days after receipt of payment and are shipped via Australia Post, or nominated courier with tracking. Custom made orders are dispatched within 8-12 weeks of orders being placed. Please be mindful of such orders and prepare accordingly so that no disappointments of items not being shipped in time are made.
We want you to be completely satisfied with your online purchase. Should you need to return or exchange an item, please fill out the returns form that came with your package and include it with your returned goods. Please ensure all tags and packaging is intact with the goods you are returning. Please note items cannot be returned if original tags are no longer in place.
RETURN POLICY
We accept online merchandise returns via mail only. Returns and exchanges are accepted if RETURN FORM is filled out and items are sent back within 7 days of delivery. Items MUST be in original condition with tags attached, and will not be accepted if they have been used, worn, washed, damaged or altered in any way.
"Custom made" or "made to measure" items CAN NOT be refunded or returned. No credit will be issued for such items.
Please note: All return shipping costs are the responsibility of the customer.
If you return an item in unacceptable condition we WILL NOT be able to process a refund and will therefore ship the merchandise back to you.
ONLINE MERCHANDISE EXCHANGE POLICY
If you would like to exchange an item, please contact us at store@ohmycreations.com.au. The same terms and conditions apply as noted in the Return Policy above.
ONLINE ORDER CANCELLATIONS
Processing begins as soon as an order has been placed. If you wish to cancel an order, please feel free to contact us at store@ohmycreations.com.au
All cancellations must be made within 24 hours of initial purchase. All merchandise orders canceled within 24 hours of purchase will be eligible for a full refund.
Orders cannot be cancelled after the 24 hour period. Once an order begins the shipment process we're unable to cancel it. We apologize for any inconvenience this may cause.
REFUNDS FOR CUSTOM MADE ORDERS
While we provide "custom orders" which are orders made to measurements provided, we DO NOT provide a refund or exchange on such orders. Orders are final. It is the customers duty of care to provide correct measurements of child. Should your dress arrive and you no longer want it, you are not eligible for a refund. We DO NOT refund or exchange for change of mind.
OUT-OF-STOCK ITEMS
Most items are in stock and we do strive in keeping adequate stock to fulfill all orders. However, from time to time certain items and sizes may be out of stock. If your item is out of stock or unavailable before your wear date, we will contact you with an estimated delivery time prior to proceeding with your order. If you would like to confirm if an item is available before placing an order, please feel free to contact us on (02) 98230212 or store@ohmycreations.com.au.
We do offer all our items to be made "custom to order". These items require extra time for processing and shipping. Please allow up to 8-10 weeks for orders to be processed. We will keep in contact with you to let you know the progress of the order. For custom orders we require full payment upon ordering simply because once the order is in place and it is custom to your child size, colour and other alterations, we cannot keep this item as a 'standard' stock and must proceed with payment in full prior to ordering.